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« Page 18 of 19 »    (186 total results)
2015-11-13 10:00:00 GMT
Type: incident
Status: closed
Description: slow internet access through transparent proxy has been reported (I.e. not via school proxy servers). Networks team are working to identify the problem.
2015-11-11 09:00:00 GMT
Type: incident
Status: closed
Description: Affecting all schools - slow internet access being reported. This is due to an issue with the link to the internet from Bristol City Council and is currently being investigated by Virgin Media. Further updates will be reported here when we have them
2015-10-12 01:00:00 BST
Type: incident
Status: closed
Description: Issues with Scan to Email - User Experience: Affected users may receive emails with raw attachment content displayed in the message body. This issue only occurs with emails that are sent from legacy scanners, fax machines, printers, and voicemail systems. As a potential workaround, the majority of users may be able to recover affected attachments by taking the following steps: 1. Open an affected message. 2. Copy the message contents starting from “Content-Type: application/pdf;” to the end of the message. 3. Open Notepad and paste the copied contents into a new blank document. 4. Save the Notepad document as a “.eml” file type. 5. Open the .eml file with the Outlook client. Current Status: The deployment of the fix is approximately 83% complete. Engineers are continuing to monitor the progress of the deployment to ensure it propagates as expected. Affected users will experience incremental impact remediation as the deployment propagates throughout the environment.
2015-10-06 20:00:00 BST
Type: maintenance
Status: completed
Description: proxy server reconfiguration, and introduction of new proxy server to increase the ability to handle load at peak times. Note this will be introduced slowly to schools over the coming days as we test it thoroughly
2015-10-05 11:50:00 BST
Type: incident
Status: closed
Description: currently we are experiencing issues with our proxies (proxy.bristol-cyps.org.uk) which are seeing an abnormally high volume of traffic. We are investigating the underlying issue and will update this page when more is known.
2015-10-01 11:15:00 BST
Type: incident
Status: closed
Description: We are currently experiencing internet speed issues on our proxy servers. This is being looked into as a matter of urgency.
2015-09-22 10:20:00 BST
Type: incident
Status: closed
Description: We are currently experiencing issues in our main data centre, this is affecting most services. We are working to resolve this issue as soon as possible.
2015-09-15 01:00:00 BST
Type: incident
Status: closed
Description: We are aware of connectivity problems with Global Protect Remote Access. This is curerntly being investigated by Data Networks.
2015-08-24 16:00:00 BST
Type: maintenance
Status: completed
Description: Proxy server upgrade. This affects cheeks.bristol-cyps.org.k (172.16.17.9) A like for like replacement is being put in place while the original server is being upgraded. No services should be affected by this change.
2015-08-05 08:00:00 BST
Type: incident
Status: closed
Description: We are upgrading our servers by migrating SIMS to SQL2012. If you get a Reason:0 type error when logging onto SIMS, try the following before contacting the SIMS Helpdesk… Go to “C:\Program Files\SIMS\SIMS .net” (or may be in Program Files (x86) folder) and search for CONNECT.ini – Open this file and find the line “ServerName”. At the end of the line it will read …\SQL1A,1B,C,etc. – insert 12_ between the SQL and the number so for example, SQL1A will become SQL12_1A or SQL2F will become SQL12_2F . Save the file and continue logging into SIMS. If you cannot find this file or your computer will not let you save it or the file does not look as described, please contact the TwS Helpdesk for further instructions.