This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Office 365 mail (bristol-schools.uk)
|
| Start Time | 2015-10-12 01:00 BST |
| End Time | 2015-10-27 19:36 GMT |
| Description | Issues with Scan to Email - User Experience: Affected users may receive emails with raw attachment content displayed in the message body. This issue only occurs with emails that are sent from legacy scanners, fax machines, printers, and voicemail systems. As a potential workaround, the majority of users may be able to recover affected attachments by taking the following steps: 1. Open an affected message. 2. Copy the message contents starting from “Content-Type: application/pdf;” to the end of the message. 3. Open Notepad and paste the copied contents into a new blank document. 4. Save the Notepad document as a “.eml” file type. 5. Open the .eml file with the Outlook client. Current Status: The deployment of the fix is approximately 83% complete. Engineers are continuing to monitor the progress of the deployment to ensure it propagates as expected. Affected users will experience incremental impact remediation as the deployment propagates throughout the environment. |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2015-10-22 08:40:43 BST | Current Status: The deployment of the fix is progressing as expected and is approximately 95% complete. Estimated Restoration Time: By Friday, October 23, 2015, at 6:00 PM UTC |
| 2015-10-26 09:37:54 GMT | Current Status: The deployment of the fix has completed and impact is remediated for the majority of affected customers. Engineers are monitoring service health to confirm complete service restoration. |
| 2015-10-28 10:27:38 GMT | Final Status: The deployment of the fix is complete and engineers have performed validation tests to confirm impact remediation. Preliminary Root Cause: As part of our efforts to improve user experiences, an update was deployed to the affected infrastructure; however, the update caused a compatibility issue which resulted in impact. Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service. - Action: Review procedures for validating service updates as a computability issue was not identified during the testing phase of the development process. |