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2025-12-12 08:00:00 GMT
Type: incident
Status: open
Description: We are currently seeing issues with Internet connectivity over a Schools , this is actively being investigated
2025-11-14 08:00:00 GMT
Type: incident
Status: closed
Description: We have identified an issue with School sites and Internet Connectivity . Investigations are taking place.
2025-10-15 14:30:00 BST
Type: incident
Status: closed
Description: We are currently experiencing a widespread internet outage that is impacting all schools across the network. Our Infrastructure Team is actively investigating the issue and working hard to restore connectivity as quickly as possible. We understand how disruptive this is and appreciate your patience while we resolve the problem. Further updates will be posted here as soon as they become available. Thank you for your understanding.
2025-10-09 08:00:00 BST
Type: incident
Status: closed
Description: IT Status Update – Web Filtering Issue We are currently experiencing issues with our Netsweeper web filtering system, which is affecting access to certain websites, including YouTube. Our technical team is investigating the problem as a matter of urgency. We appreciate your patience and will provide further updates as soon as possible.
2025-08-06 08:00:00 BST
Type: maintenance
Status: completed
Description: Observium has been upgraded to a later version, please report issues to schools.it.helpdesk@bristol.gov.uk
2025-05-22 00:05:00 BST
Type: incident
Status: closed
Description: We have been made aware this morning on 22/5/2025, that some schools are being asked for an eligibility key when they log into SIMS. This is a SIMS wide issue which Parent Pay are working to resolve urgently. As a result, the affected schools will not be able to access all areas of SIMS, in particular the school census. We will update you again when we have more information.
2025-05-15 00:05:00 BST
Type: incident
Status: closed
Description: We have been made aware of the issue that some schools are being asked for an eligibility key when they log into SIMS. This is a SIMS wide issue which ParentPay are working to resolve urgently. As a result, the affected schools will not be able to access all areas of SIMS, in particular the school census. We are sorry for the disruption and understand this is concerning but have been assured by ParentPay they will fix this as soon as possible. We will update you again when we have more information.
2024-10-30 08:00:00 GMT
Type: maintenance
Status: completed
Description: Maintenance will be taking place on the Netsweeper filtering system throughout the day Filtering will remain in place throughout
2024-07-02 13:00:00 BST
Type: incident
Status: closed
Description: We are aware of issues with internet connections for some schools in the north west of the city this afternoon. We have raised this to our Networks team to investigate and will provide an update asap
2024-05-08 08:00:00 BST
Type: incident
Status: closed
Description: The helpdesk phone number 0117 903 7999 isn't working. If you need to call the Helpdesk or the MIS Team urgently please use the following number: 0800 408 8808 Alternatively please email: schools.it.helpdesk@bristol.gov.uk or sims.helpdesk@bristol.gov.uk (for MIS system support)