This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
SIMS
|
| Start Time | 2025-05-22 00:05 BST |
| End Time | 2025-05-22 13:55 BST |
| Description | We have been made aware this morning on 22/5/2025, that some schools are being asked for an eligibility key when they log into SIMS. This is a SIMS wide issue which Parent Pay are working to resolve urgently. As a result, the affected schools will not be able to access all areas of SIMS, in particular the school census. We will update you again when we have more information. |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2025-05-22 13:59:55 BST | The SIMS "eligibility key" issue has now been resolved by Parent Pay. |