This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Helpdesk phone system (tel: 37999)
|
| Start Time | 2024-05-08 08:00 BST |
| End Time | 2024-05-08 14:30 BST |
| Description | The helpdesk phone number 0117 903 7999 isn't working. If you need to call the Helpdesk or the MIS Team urgently please use the following number: 0800 408 8808 Alternatively please email: schools.it.helpdesk@bristol.gov.uk or sims.helpdesk@bristol.gov.uk (for MIS system support) |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2024-05-08 14:14:11 BST | The incident has been fixed and the phones are scheduled to come back on at 2:30. We are using a new phone system, so lease listen carefully to the menu options as they have changed. |