This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
SIMS
|
| Start Time | 2015-08-05 08:00 BST |
| End Time | 2015-08-14 18:00 BST |
| Description | We are upgrading our servers by migrating SIMS to SQL2012. If you get a Reason:0 type error when logging onto SIMS, try the following before contacting the SIMS Helpdesk… Go to “C:\Program Files\SIMS\SIMS .net” (or may be in Program Files (x86) folder) and search for CONNECT.ini – Open this file and find the line “ServerName”. At the end of the line it will read …\SQL1A,1B,C,etc. – insert 12_ between the SQL and the number so for example, SQL1A will become SQL12_1A or SQL2F will become SQL12_2F . Save the file and continue logging into SIMS. If you cannot find this file or your computer will not let you save it or the file does not look as described, please contact the TwS Helpdesk for further instructions. |