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« Page 10 of 19 »    (186 total results)
2018-04-06 07:30:00 BST
Type: maintenance
Status: completed
Description: Internet switch upgrade
2018-03-06 10:00:00 GMT
Type: incident
Status: closed
Description: Users searching via Google are seeing the Recaptcha message again. We contacted Google Support last week and in the last 48 hours have made some changes as recommended by them which we hope will resolve this issue soon.
2018-02-20 14:30:00 GMT
Type: incident
Status: closed
Description: Some schools are seeing a Google Captcha page when trying to access Google services. This is normally caused by traffic from the network that Google deem excessive or suspicious. As a workaround we have changed our external IP. Any services that are tied to the old IP will need updating if they are required until we swap back. Please contact the Helpdesk for details of the new IP. We will move back to the normal IP at the earliest opportunity.
2018-02-09 11:28:00 GMT
Type: incident
Status: closed
Description: brief internet outage experienced for users with no proxy set due to load balancer not passing traffic correctly to BLOXX filters. All now working again as secondary server has taken over. Suspected to be related to yesterdays issues. Investigations to follow.
2018-02-07 23:00:00 GMT
Type: incident
Status: closed
Description: Major server & network outage in our main data centre caused by failed air-conditioning after a power cut.
2018-01-26 06:00:00 GMT
Type: incident
Status: closed
Description: Users are experiencing Internet filtering issues where webpages that were normally accessible are now being blocked. We are currently investigating the problem.
2018-01-22 14:35:00 GMT
Type: incident
Status: closed
Description: slow internet being experienced by some users.
2017-11-15 09:30:00 GMT
Type: incident
Status: closed
Description: Some schools are reporting slowness accessing network resources. (located on central Council network). We are currently investigating potential packet loss across the network. This may also cause slow internet access. Further information to follow
2017-10-03 11:00:00 BST
Type: incident
Status: closed
Description: We are currently experiencing intermittent issues with sound on our Helpdesk phone system. This is being investigated. If you cannot hear anyone when you get through please try again.
2017-09-21 15:50:00 BST
Type: incident
Status: closed
Description: we are aware that some schools have lost connection to the internet (and the central BCC network) and are investigating.