This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Central Admin Hosting
SIMS Exchange Server Mail Filtering (bristol.sch.uk) External problems affecting schools Helpdesk online ticketing system Network Connectivity Remote Access (Global Protect) School Cloud TwS Secure Web Filtering Website Hosting |
| Start Time | 2018-02-07 23:00 GMT |
| End Time | 2018-02-08 19:30 GMT |
| Description | Major server & network outage in our main data centre caused by failed air-conditioning after a power cut. |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2018-02-09 08:51:11 GMT | Thank you for bearing with us during yesterday’s outage. All TwS ICT services have now been restored. There may still be some problems accessing internal BCC websites (e.g. The Source) while we undo the work-arounds put in place yesterday. The IT failure was caused by an overnight power cut in BCC’s data centre. Whilst the back-up power supply worked as it should, it appears that fluxes in power when the mains electricity returned caused a problem with the cooling and monitoring systems, causing some servers and network equipment to overheat. BCC’s data centre operations team will be undertaking a thorough investigation as to exactly what happened, and how this can be prevented from happening again. |
| 2018-02-09 08:55:41 GMT | Please ensure your school remove the workaround made yesterday to add a DNS forwarder of 8.8.8.8 . This will ensure services to local council websites such as the Source are restored. |