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« Page 11 of 19 »    (186 total results)
2017-09-12 13:00:00 BST
Type: incident
Status: closed
Description: Some users will be unable to update Ipad apps Bloxx web filtering is currently preventing apple devices from updating Apps. This issue seems to have only started over the Summer holidays. BLOXX support are investigating. If the school has an Apple Server, a workaround for this issue would be to set up the server as a caching server - devices will then update quickly and directly from this server instead. IMPORTANT NOTE: servers must be configured for local updates only
2017-09-12 16:00:00 BST
Type: incident
Status: closed
Description: Schools may see the following error when accessing Google sites such as Gmail: "Our systems have detected unusual traffic from your computer network. Please try your request again later. Why did this happen?" We are currently investigating why this is occuring. Further updates will occur here as soon as we have them.
2017-08-23 11:00:00 BST
Type: incident
Status: closed
Description: intermittent internet access being experienced. Virgin Media are making changes to some configuration at BCC offices which is unexpectedly causing problems. We have made them aware and they are investigating. Virgin have now been told to stop this work asap. It was supposed to be non-service affecting.
2017-07-24 07:00:00 BST
Type: incident
Status: closed
Description: Currently experiencing internet speed issues across the North-West area of Bristol. Investigations ongoing.
2017-07-18 15:30:00 BST
Type: incident
Status: closed
Description: Disruption to the internet connection for schools and council employees was experienced. Investigations continue into what happened. Further information will be posted here when we have it.
2017-06-20 08:00:00 BST
Type: incident
Status: closed
Description: We are aware of an issue in Office 365 webmail where users that proxy into another account and delete email then see the email reappear in the inbox minutes later. We have engaged with Microsoft and our Web Filtering Supplier (BLOXX) to investigate this further. We have subsequently seen issues with the login process too.
2017-06-15 15:15:00 BST
Type: incident
Status: closed
Description: Local network outage due to issue with a switch on the central schools network. Faulty hardware identified and replaced.
2017-06-09 14:30:00 BST
Type: incident
Status: closed
Description: SSL internet access not working via one filtering device. Only some users affected due to the load balanaced solution in place. Issue resolved by BLOXX support.
2017-06-07 11:00:00 BST
Type: incident
Status: closed
Description: we are aware of some network issues affecting access to some websites and are investigating
2017-06-15 10:00:00 BST
Type: maintenance
Status: completed
Description: Old mail server located at 10.20.4.10 will be disabled at 10am on this date as advertised in our latest newsletter.