This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Web Filtering
|
| Start Time | 2017-09-12 13:00 BST |
| End Time | 2017-09-22 10:00 BST |
| Description | Some users will be unable to update Ipad apps Bloxx web filtering is currently preventing apple devices from updating Apps. This issue seems to have only started over the Summer holidays. BLOXX support are investigating. If the school has an Apple Server, a workaround for this issue would be to set up the server as a caching server - devices will then update quickly and directly from this server instead. IMPORTANT NOTE: servers must be configured for local updates only |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2017-09-20 14:26:56 BST | apologies for the delay with this. We are testing various scenarios in order to identify the best solution. |
| 2017-09-22 10:43:36 BST | we have implemented a fix which has now resolved this issue. |