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2025-05-22 00:05:00 BST
Type: incident
Status: closed
Description: We have been made aware this morning on 22/5/2025, that some schools are being asked for an eligibility key when they log into SIMS. This is a SIMS wide issue which Parent Pay are working to resolve urgently. As a result, the affected schools will not be able to access all areas of SIMS, in particular the school census. We will update you again when we have more information.
2025-05-15 00:05:00 BST
Type: incident
Status: closed
Description: We have been made aware of the issue that some schools are being asked for an eligibility key when they log into SIMS. This is a SIMS wide issue which ParentPay are working to resolve urgently. As a result, the affected schools will not be able to access all areas of SIMS, in particular the school census. We are sorry for the disruption and understand this is concerning but have been assured by ParentPay they will fix this as soon as possible. We will update you again when we have more information.
2024-10-30 08:00:00 GMT
Type: maintenance
Status: completed
Description: Maintenance will be taking place on the Netsweeper filtering system throughout the day Filtering will remain in place throughout
2024-07-02 13:00:00 BST
Type: incident
Status: closed
Description: We are aware of issues with internet connections for some schools in the north west of the city this afternoon. We have raised this to our Networks team to investigate and will provide an update asap
2024-05-08 08:00:00 BST
Type: incident
Status: closed
Description: The helpdesk phone number 0117 903 7999 isn't working. If you need to call the Helpdesk or the MIS Team urgently please use the following number: 0800 408 8808 Alternatively please email: schools.it.helpdesk@bristol.gov.uk or sims.helpdesk@bristol.gov.uk (for MIS system support)
2023-12-18 12:00:00 GMT
Type: maintenance
Status: completed
Description: This is a planned maintenance slot to make improvements / configuration changes to the Netsweeper filtering system Users will be unable to access or make changes/run reports on the Netsweeper webadmin during various periods across this period. Filtering will continue to work throughout.
2023-11-21 11:00:00 GMT
Type: incident
Status: closed
Description: We have had several reports of slow internet and are currently investigating.
2023-10-22 08:00:00 BST
Type: maintenance
Status: completed
Description: Netsweeper system maintenance is planned for the week of half term. Access to reports and the Web UI for changes will be limited
2023-05-23 07:00:00 BST
Type: incident
Status: closed
Description: We are aware of some schools that are currently without internet access. This has been raised to Virgin Media and is being investigated.
2023-03-22 04:00:00 GMT
Type: incident
Status: closed
Description: Due to a power outage overnight in the North Bristol area, several schools are currently without internet connectivity. Investigations are underway to identify the cause.