This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Web Filtering
|
| Start Time | 2017-03-01 08:30 GMT |
| End Time | 2017-03-02 04:00 GMT |
| Description | We are experiencing issues with Internet Filtering. Users are either unable to access the internet or are seeing the Captive Portal screen. The issue is currently being investigated by Bloxx. |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2017-03-01 11:56:33 GMT | This issue has been resolved by BLOXX support - who identified a failed synchronisation of data across our servers. All schools should now have normal filtered internet access |
| 2017-03-01 15:42:08 GMT | This issue has been re-opened as the problem seems to have re-appeared with some schools. BLOXX are aware and are investigating |
| 2017-03-02 09:38:59 GMT | Server rebooted overnight and any remaining sync issues have cleared. We now expect this issue to be resolved. Any further issues please contact us. |