This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Web Filtering
|
| Start Time | 2016-11-15 12:00 GMT |
| End Time | 2016-11-25 08:00 GMT |
| Description | Searches to Google result in a "captcha form" having to be completed before results are provided. This is due to google seeing larger amounts of traffic than normal to their website. Their systems are putting additional checks in place to ensure traffic is legitimate. We have been advised by BLOXX support that this issue should resolve itself within 48 hours. Additional checks are taking place to ensure no infected devices are generating extra traffic. |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2016-11-18 10:41:15 GMT | we are cautiously optimistic that this issue has now been resolved. If your school is still suffering then please let us know by contacting the Schools IT Helpdesk (37999 or schools.it.helpdesk@bristol.gov.uk) |
| 2016-11-18 12:17:20 GMT | feedback from schools suggests this issue was resolved overnight. Closing this incident |
| 2016-11-20 19:41:17 GMT | This incident has now been reopened as the captcha form has reappeared after a day with no reports on friday. Google will be informed first thing monday morning and we shall endeavour to get this resolved asap |
| 2016-11-21 09:32:29 GMT | Google are now investigating this issue. |
| 2016-11-25 10:38:56 GMT | This issue is now resolved. Captcha form no longer appearing. We have changed the external IP address that schools use to access the internet temporarily. This will be reversed next week. |