This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Network Connectivity
Web Filtering |
| Start Time | 2016-11-04 10:10 GMT |
| End Time | 2016-11-04 12:00 GMT |
| Description | Some schools have reported loss of internet. This is being investigated as a matter of urgency. We will update this page when we know more |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2016-11-04 11:04:23 GMT | issue related to 2x filtering servers. These have been rebooted and all access now restored. Some users may have experienced internet access ok on same site as the filtering is controlled by 4 servers - 2 of which were still ok. Issue reported to BLOXX support for further investigation. |
| 2016-11-04 11:59:48 GMT | re-opening as issue seems to have now appeared on other servers. Further investigations taking place |
| 2016-11-04 12:05:47 GMT | final 2 servers rebooted and internet access seems ok. Underlying issues still being investigated by BLOXX |
| 2016-11-04 13:38:26 GMT | bug identified with SSL traffic - patch being applied to BLOXX servers first thing monday. |