This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Network Connectivity
Web Filtering |
| Start Time | 2016-10-13 10:00 BST |
| End Time | 2016-12-14 01:00 GMT |
| Description | Schools may currently be experiencing slow internet access at times. This is due to a combination of our internet feed being close to full capacity and Microsoft patch Tuesday occurring this week when new updates were released. There is a progamme in place to double the capacity of the main internet feed which is currently in the hands of our supplier. |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2016-10-14 14:02:21 BST | We will leave this incident open whilst traffic continues to be at or near capacity. |
| 2016-10-18 12:35:34 BST | web traffic is not seeing the peaks of last week as most windows updates have now taken place. however due to the continued fluctutations in traffic we will be keeping this incident open for now. We have had news of some progress in the steps to upgrade our feed, but as of yet no specific dates have been given. |
| 2016-12-13 09:09:29 GMT | Following the work to complete the internet feed upgrade last week, we are aware that some schools are still experiencing some slowness. This is being investigated as a matter of urgency by our Networks team. We appreciate your patience while the issue is resolved. |
| 2016-12-14 15:34:08 GMT | Capacity upgrade completed. |