This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Web Filtering
|
| Start Time | 2019-09-11 08:00 BST |
| End Time | 2019-09-11 08:07 BST |
| Description | We are currently investigating intermittent issues with incorrect filtering - eg staff access randomly changes to student access and normally accessible sites become blocked. |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2019-09-11 11:34:47 BST | We would ask that users with issues provide specific Wagent log files as evidence so we can investigate these on an individual basis. Log files are available at: C:\users\<username>\appdata\local\netsweeperworkstationagent\ This issue does not seem to be widespread and we are unable to replicate it locally at this time. |
| 2019-09-11 14:27:19 BST | as this is not now seen as a major issue affecting multiple users we are going to close this Incident. Please contact the Helpdesk if you see this specific issue - providing Wagent logs for troubleshooting. |